Welcome to the Good Life Pharmacy Help Centre where we have answered the questions our customers ask us the most.
When checking out you will able to select what delivery options you prefer,You can either collect your order instore from the nearest branch, or your order can be delivered to your nominated location by our approved delivery partner
The delivery charges are calculated based on your location. This is displayed on the summary page before you make payment.
As soon as your order is dispatched from the store, you’ll be notified via Email. However, you can also call 0110093269
For in-store pick-up, we will only release the order to a third party upon confirmation from you through our various communication channels that someone is collecting for you, or if we have proof(order notification email) that the individual is picking it up on your behalf.
Your purchase will be delivered within 3 hours , if you make your order between 8:00 am and 6.00 p.m, Monday to Sunday. If you purchase after 6.00 p.m delivery will be done the next day and In the event we face challenges with delivery, you will be notified at the earliest time possible
We offer free Blood Pressure testing , free Body Mass Index check , free Vitamin Deficiency testing, Blood Sugar testing,
“Talk to our Qualified Pharmacist directly through our various communication channels (live chat on the website or through Whats App number 0715 703 000
Alternatively you can visit any of our branches for a one on one consultation. click here for more details.
Yes they are.Our pharmacists are always available to provide free consultations in all our stores ,please see your nearest branch here.
The ordering process is very simple:
1.Select your location and your nearest store
2.Search and add your products to Cart.
3.Check out and provide your delivery details
4.Select your preferred mode of payment and complete your order
5.Receive your delivery within 3 hours
Send a photo of your prescription to our Whats App number 0715 703 000,and speak to one of our pharmacists for verification and availability.Once your preferred store location is agreed and payment made via the till number provided,prescription will be dispensed for pick up at store or delivered to your nominated address
“If you are unable to remember your account password, we have a safe option for resetting your password. During log-in, you should be able to see an option where it states “Forgot Password”.
This will send you an automatic link to your email address where you are able to reset your password to your account.”
Click here and type in your location or turn on your GPRS to view and get directions to the nearest store
We offer various Diagnostic tests ,vaccinations and different Consultations ,click here for more details.
Please see all our insurance partners here. However claims only apply to prescriptions
We use the international DPO group for all our payments,therefore you are assured of security,DPO is PCI-DSS level 1 certified, which means we utilise the highest security standards in the world.
Unfortunately at this stage we do not accept payment upon delivery. Kindly make the payment in advance via the various options provided during Check Out (Mobile money,debit/credit card).
“You can pay using your
1. Debit/Credit Card
2. Mobile Money (Mpesa &Airtel Money”
Please read our return policy here.